FREQUENTLY ASKED QUESTIONS

 

Q:  Why do I need to supply a copy of my passport?

 

A copy of passport is a standard legal requirement by the Indonesian Government.

If something happened to your or you went missing the authorities would know where to start looking and whom to contact.

 

Q:  Are Pool towels supplied?

Yes, we supply pool towels, how ever they are heavy and a nuisance to carry to and from the beach.  Because of the gorgeous climate we suggest that you buy or take a sarong, it makes a wonderful throw, dries fast and easy to carry and you can use for many years to come.

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AIRPORT ARRIVAL 

The official name of the airport is Gusti Ngurah Rai International Airport, commonly referred to as Denpasar International Airport or Bali Airport.

The Indonesian Government has introduced visa-free short visits (30 days) for Australians and many other Nationalities travelling into Indonesia. You will not be able to extend your stay if you enter Indonesia under the visa-free facility.

 

Travellers intending to remain in Indonesia for longer than 30 days can apply for a visa from an Embassy or Consulate of Indonesia or apply for a visa on arrival (for a fee of $US35). Further details are available on the website of Immigration in Indonesia. 

 

Visitors must have a minimum of 6 months and  2 bank pages remaining on their passports to enter Indonesia (calculated from your departure date from Indonesia).

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate of Indonesia for the most up-to-date information.

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Once you clear customs please collect your luggage be aware of the porters who offer to carry your bags for you. This is not a free service and they will expect a fee for the service.  The luggage carousel is only a short walk from the arrival gate where our driver will meet you. Free luggage trolleys are available to help you carry your bags to the vehicle.

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AIRPORT DEPARTURE 

You will need to show your proof of travel document either on your phone or printed itinerary, proceed through to the departure terminal.

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ALCOHOL LIMITS  Limits on Arrival

Alcohol is limited to ONLY 1litre per person so shop wisely.. we recommend  CoCo LoCo In Villa Cocktail parties Details in additional services 

Can your staff cook and prepare meals in the villa?

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IN HOUSE DINING 

All our villas have fully equipped self-contained kitchen complete with basic ingredients.  Staff are happy to prepare breakfasts and basic Indonesian meals (additional cost) There are many cafes, restaurants and bars with in 200 meters of the villas.  the villa.  GOJEK is a food delivery app that will bring all your favourite dishes straight to your door.  (small additonal fee)

 In-villa dining service or special dinner please ask upon making your booking, or speak to our friendly staff to help you arrange with one of the local suppliers.

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BIRTHDAY 

The Villa 888 Angels will arrange a birthday cake and decorations for your special event.  (additional cost)  Villa 888 will provide basic decorations FREE 

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CURRENCY 

The local currency is the Indonesian Rupiah (RP).  Currency will fluctuate daily.  The best time to change money is from 11am - 2pm Tuesday to Friday... rates will be lower during public holidays and week ends.  Currency exchange services are available at many locations throughout Bali, we recommend using the glass front money changers BMC and though please speak with your driver for a genuine exchange business. Always ensure you count your money carefully prior to leaving money exchange companies as you will have no restitution if you find an irregularity. ATMs are available a short walk from the villa. Generally, credit cards can be utilised at larger hotels, restaurants and shopping venues, however, please be advised that there are few tourist areas that only accept cash. If you plan to bring currency from your own country, please ensure you keep it stored securely in the provided electronic safes prior to attending a money exchange business.

Dress Code

Cotton or lightweight clothing is suitable for daywear. Light cotton clothes are most comfortable to wear in this warm climate. If you plan to visit a temple then a sarong and sash is required. 

How do I cancel a reservation?

Please email us your reservation details and requirements for cancelling your booking, or review your refund rights in our terms and conditions.

How do I change a reservation?

Please email us your reservation details and requirements for changing your booking, or view your rights to make changes in our terms and conditions.

How do I secure my booking?

Unlike a hotel, we only rent out single residence villas. Given this, there is a lower number of availability, so to meet demand and confirm bookings with your travel dates secured, you must pay a 20% deposit to secure your booking. The balance is due no less than 14 days before check-in. Leacott Retreats may request full payment in advance for last minute bookings, special packages and discount deals that may be on offer from time to time.

Can I have late check-out?

HIDEAWAY is a private stand alone villa, booked and sold on a nightly basis for full use of all amenties. If you wish to extend your check-out time we offer guests a discounted rate of $200AUp/n to secure full use of the villa until your transfer later in the day.

How far is the Villa from the Airport

HIDEAWAY is about 7 kilometres from the airport. Dependant on the time of your arrival and the amount of traffic on the road, travel times can vary between 20 to 30 minutes.

Is breakfast provided daily?

Yes, we provide a complimentary all day breakfast per person, at a cafe a short stroll from Hideaway. You can also choose to have your breakfast delivered to HIDEAWAY, enjoying breakfast in the privacy of your own villa. Vouchers are provided to you upon check-in.

Language

The most widely spoken languages in Bali are Bahasa Indonesia (official national language of Indonesia) and Bahasa Bali, the local dialect. English is widely used around the island though.

People and Religion

The Balinese are one of over 300 ethnic groups in Indonesia. The majority of the population adheres to Agama Tirtha, which translates to religion of the holy water. This unique Hinduism is formed as a combination of existing local beliefs and Hindu influences from mainland Southeast Asia and South Asia.

Time Zone

UTC+8

Tipping

Tipping is not expected, however is more than welcome in Bali. Most restaurants and hotels include a service charge in their bill, however if you recognise someone's good service in particular, feel free to tip them directly.

Weather

The weather in Bali is generally hot and humid throughout the year. Temperatures range from 24 - 32 degrees Celsius (75 - 89 degree Fahrenheit). Bali has two distinct seasons. Rainy season occurs generally around November through April. Dry season generally occurs around May through October.